A Message To Our Customers

At Cookies by Design, the safety of our customers, products and employees has always been our top priority and now more than ever we are ensuring the highest of standards.

It is so important that you have confidence in us so that we can continue to provide you with the opportunity to send our delicious and unique gifts to loved ones now more than ever.

We are consulting with health professionals and continually monitoring the recommendations of these experts.

Every Cookies by Design location is implementing the recommendations of the World Health Organization and Center for Disease Control to reinforce cleanliness of our stores and integrity of our products.

In addition to increasing the practice of proper and frequent hand-washing precautions, we are increasing the frequency with which we are cleaning our equipment, kitchens and shop lobbies.

Although there are no reports suggesting that COVID-19 can be transmitted by food or food packaging, all materials we use are carefully screened to ensure that they do not originate or pass through areas of the world where their integrity may have been compromised.

Hand Delivery:
For the safety of our customers, gift recipients and employees Cookies by Design is deploying a contactless delivery protocol for all Hand Delivery orders during the Covid -19 pandemic. Our delivery drivers will leave your gift at the front door for residential deliveries and then notify the gift recipient via phone once they are a safe distance from the delivery point.

All delivery persons will be wearing disposable protective gloves during delivery. The gloves are discarded using a proper container after each delivery is complete.

All delivery persons will be wearing a protective mask or other protective apparatuses as required by local government guidelines.

Delivery Persons will not be within 6ft of distance from the customer or others.

Shipped Orders:
We are constantly in contact with our shipping partner, Fed Ex. They have instituted their own contactless delivery protocol, in addition to waiving signature requirements. https://www.fedex.com/en-ca/coronavirus.html. Due to increased demand on shipping services and government travel restrictions resulting from the Covid -19 pandemic Fed Ex are not guaranteeing delivery dates. We will do everything possible to have your gift delivered as scheduled, however we cannot guarantee your delivery date on shipped orders at this time. You may wish to schedule one day earlier delivery date for your gift.

We share this information to ensure you that we are doing everything we can to limit any disruption and remain fully operational in order to continue serving you with the quality and level of service you have come to expect from Cookies by Design.

Be well, stay safe and let us all look forward to when this is all behind us.


Jack Long
CEO & President